e: info@pulsedefibs.com.au p: (02) 8488 5221
Our Maintenance program keeps your Defibrillator
functional, compliant and ready to save lives.
Owning a defibrillator comes with the responsibility of keeping it properly maintained and rescue-ready.
Our maintenance program takes care of this for you.
Keeping your AED functional and ready to save lives while helping your organisation meet its compliance obligations.
Why is defibrillator maintenance important?
Picture this, you’ve installed defibrillators and ticked that box.
Now imagine a staff member or visitor suffers a cardiac arrest - and the AED on the wall doesn’t function.
Perhaps it's flat batteries, expired pads or an internal issue. These are real situations - and the consequences are catastrophic, both for the people involved and from a liability perspective.
The reality is that defibrillators are life-saving medical devices and, like any
critical equipment, they require maintenance to ensure they will perform when needed. An AED that has not been properly maintained can put lives at risk and expose your organisation to unnecessary safety and compliance concerns.
Don’t wait for an emergency - have your defibrillator inspected and maintained yearly through our annual maintenance program.
Our Comprehensive Annual Maintenance Program
Owning a defibrillator comes with an ongoing responsibility to ensure it is properly maintained and ready for use.
Our annual maintenance program takes care of that for you. Providing peace of mind, that your device will perform as expected in a critical situation and helping your organisation meet its compliance obligations.
Our program is particularly well suited to organisations managing multiple defibrillators across different locations, providing a scalable maintenance solution that keeps every device rescue-ready while delivering consistent standards, reporting, and compliance across an entire network.
What's invovled?
Every twelve months, devices are inspected to verify performance, overall functionality, and readiness for use. This includes testing for faults, software updates, and an assessment of all critical components.
Electrode pad and battery expiry dates are verified to confirm the device is rescue-ready. The condition of the storage cabinet, signage, and associated accessories, such as rescue prep kits, is also inspected to ensure the entire installation remains compliant, accessible, and ready for an emergency.
Following the inspection, the defibrillator is tagged outcome and next scheduled maintenance date.
A detailed compliance report is generated and securely stored, providing a complete maintenance record for your organisation.
Scope of services:
Inspection: Thorough check of defibrillator, cabinet, signage, prep-kit, battery & pads.
Manual Testing: Verifying device performance, overall functionality, and readiness for use.
Maintenance: Replacement of expired or faulty parts, batteries, pads, cabinets, signage, and accessories.
Software Updates: Defibrillator software updated to the latest version.
Service Record: A complete service history is stored with the device and securely archived, noting repairs, replacements, relevant dates and device status.
Compliance Certificate: Certificate issued and stored after each service.
Device Labelling: Devices labelled with service results, showing next inspection date and service provider details.
Support: Ongoing support is provided between services, including troubleshooting and expert guidance, reminders and assistance if the device is used in an emergency.
Request a copy of our Maintenance Program
Our team will be in touch with you shortly to discuss your needs.
Alternatively, you can contact us anytime:
(02) 8488 082 372
Can you provide maintenance on existing AEDs, or just the ones you install?
Yes. maintenance programs can be provided for existing AEDs, even if the defibrillator was not purchased through us.
Most major brands can be serviced, including ZOLL, Mindray, HeartSine, Lifepak, Philips, and Defibtech.
What industries do you service?
Maintenance is available for all industries across Australia.
This includes strata, hotels and hospitality, building and construction, holiday parks and resorts, commercial property and facilities, student accommodation, aged care and retirement living, schools and education, gyms and fitness centres, sporting clubs and recreation facilities, and warehouses.
Our defibrillator has never been serviced, and we’re unsure when the pads and batteries are due—can you help?
Yes. It’s not uncommon for new clients to have AEDs that have been neglected.
We will get the device back on track and ensure it remains fully maintained moving forward.
How much does the Annual Maintenance Program cost, and is there a discount for multiple defibrillators?
Servicing is very affordable, especially considering the risk of a non-functioning AED.
Tiered pricing is available for sites with multiple devices.
Request a copy of the Annual Maintenance Program for full pricing details.
What happens if an AED does not pass the inspection and is deemed inoperable?
This depends on why the defibrillator did not pass. For simple issues like expired pads or batteries, these can be replaced on the spot. For more extensive problems, guidance is provided on the best course of action, which may include arranging a replacement, temporary device, or repair.
Full support is provided throughout the process.
Do all AED's purchased through Pulse Defibs come with an Annual Maintenance program?
Annual maintenance is offered every Defibrillator and over 90% of customers chose to enrol in their AED in program to ensure it remains fully operational.
Have a question about defibrillator Maintenance?
Submit it here and our team will answer you as soon as possible.